Effective Date: May 02, 2026 | Version 1.0
Grievance Redressal Mechanism
In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, Sawan has established a Grievance Redressal Mechanism.
Grievance Officer Details
Name: Sawan Varma
Email: harishree943@gmail.com
Address: 838 Shaheed Madan Lal Dhingra, Marg Shree Fabrics Model Town, Sonipat, SONIPAT, HA, 131001
Phone: +917496072306
How to File a Grievance
- Send an email to harishree943@gmail.com with the subject line “Grievance – [Your Order/Issue Number]”
- Include the following details:
- Your full name and contact information
- Order number (if applicable)
- Detailed description of the grievance
- Supporting documents or screenshots
- Expected resolution
- You will receive an acknowledgment within 48 hours
Resolution Timeline
- Acknowledgment: Within 48 hours of receiving the grievance
- Investigation: 7-15 business days
- Resolution: Within 1 month from the date of receipt
Escalation
If you are not satisfied with the resolution provided by the Grievance Officer, you may escalate the matter to:
- The National Consumer Helpline: 1800-11-4000 (Toll-free)
- Online Consumer Complaint Portal: consumerhelpline.gov.in
- Consumer Forum/Commission as per the Consumer Protection Act, 2019
Applicable Laws
This grievance mechanism is established in accordance with:
- Consumer Protection Act, 2019
- Consumer Protection (E-Commerce) Rules, 2020
- Information Technology Act, 2000
- Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
Disclaimer
While we strive to resolve all grievances satisfactorily, certain matters may require additional time due to their complexity or third-party involvement. We appreciate your patience and cooperation.